Warranty, Return Replacement

I. Terms

Wink Printer Solutions issues Official Receipts for every sale of items.  It is important to keep this to claim the manufacturer’s warranty for the printer, scanner, projector, laptop, or any other machine bought from us.

Most Epson printers carry a one-year plus three months to two years extended warranty.  The first year is counted as soon as you make the purchase.  The extension is added when you register the printer’s serial number on Epson’s website.

To check if your unit qualifies for the extended warranty, click here.

For Product Registration, click here. 

All other items carry the standard and limited manufacturer’s warranty of one year, except for Canon Pixma IP2770 which carries a 7-day warranty.  For more details, check here.

Loss of Official Receipt shall render the warranty void, so it’s best to keep a copy of the original too.

All sales are final.  Unit replacement requests due to change of mind, color preference, and the like will not be accommodated when the unit is already unboxed.

Items found defective within 1 week of purchase are allowed a Warranty Replacement depending on the availability and subject to the terms of Section II and Section III-5 below.

Extended warranties advertised or offered by the manufacturer of the product have their own warranty terms and conditions which require the customer to register the product on the manufacturer’s website. For more information, please visit the manufacturer’s website.

II. Warranty does not cover the following:

1. All physical damages including but not limited to: electrical overstress (EOS) or “over-clocking”, bent pins, melted wires, circuit board cut traces, blown metal links, corrosion, due to accumulated dirt/moisture or insect/rodent urine, improper assembly, poor care, scratches, damages during transport, water damage, or damages caused by natural disasters.
2. Products with defaced or altered serial numbers and warranty stickers or any alteration, modification, repairs made by a 3rd party.
3. Products with defaced or altered serial numbers and warranty stickers or any alteration, modification, repairs made by a 3rd party.
4. Smartphone, desktop, and laptop products whose software has been modified, rooted, or tampered with or its recovery partitions have been deleted.
5. Loss of data (back-up files often) or transport costs
6. Free or promotional items.
7. Use of non-authorized inks, or continuous ink conversions on printers.
8. LCD monitors with less than 6 dead pixels (bright/dark) are not eligible for warranty claims unless the product offers a Zero Bright Dot (ZBD) warranty.
9. LCD monitors and laptops whose defect is initially diagnosed as black-out, no power, or no display output are not eligible for Warranty Replacement claim.
10. Failure to read and to follow the printed instruction manual that comes with the unit, resulting to misuse or damage to the unit.

III. For Warranty claims, the following is to be strictly followed:

1. Present the defective item with the Official Receipt to the technician for diagnosis. A Job Order Form (JO) will be issued by the technician for all defective items. Present the Official Receipt with the corresponding Job Order Form to claim the warranty.
2. For lost Official Receipt, a certified true copy will be reissued for a fee of ₱100 (one hundred pesos).
3. Job Order Form (JO) is required upon claiming replaced/repaired warranty items. If the JO is lost upon claiming, please present a valid ID for verification. An Authorization letter with a copy of the valid ID of the owner is required when the unit is to be claimed by another person.
4. Interbranch claiming of warranty is not allowed without the Official Receipt and the JO. Only the branch where the item was purchased can reissue a new JO.
5. For Warranty Replacement claims, the product must be returned in its original packaging along with all the components of the sales package intact.

IV. Warranty Process

1. Printer units covered by the warranty shall be sent by the buyer to the manufacturer’s accredited Service Center nearest to his location. Always return defective items in their complete box/packaging and accessories.
2. Other than printers and in cases when the defective items under warranty need to be brought to our office, the Official Receipt is still needed prior. The buyer will be issued a Claim Slip with details of the item and the buyer. The buyer will be informed thru SMS when the unit can be claimed from our office.
3. Customers will be contacted when a replacement item is made available in 60 days or less. Upon notification, a 60-day period will be given in order to claim the warrantied item. A storage fee of ₱50 (fifty Pesos) will be charged per day past the 60-day claim period. Items unclaimed after 90 days will be forfeited.
4. Always keep the Official Receipt to facilitate Warranty Claims.